FAQ Archive
1. Installation
2. myRosso Account and myRosso Point Related Problems
3. Nprotect ERROR MESSAGES
4. Game System & Game Content
5. Others
1. INSTALLATION
Q : Can I play RAN Online on Window Vista?
A : Yes. However, kindly follow instruction below to install the game if you still have game installation problem on Window Vista:- Right click on the game client's setup file, click on "Properties".
- Select "Compatibility".On the "Compatibility mode" area, check the "Run this program in compatibility mode for:" box. And select "Windows 98 / Windows ME".
- Click "Ok" to save the setting. Run the installation again.
Q : How to generate DxDiag report?
| A : |
1. |
Press the windows Start button. |
| |
2. |
Click the Run command. |
| |
3. |
Key in “dxdia” and press Enter. |
| |
4. |
Wait DirectX window to load, click "Save All Information" button to save all relavant information into "dxdiag.txt" format |
Q : Unable to install/ execute the game
A : Kindly email to our customer service and attach together with your “dxdiag.txt” by describing the error message that occur to you.
Customer service email:
customerservice@myrosso.com
Q : Cannot play RAN Online in Cyber cafe/Unable to auto update.
A : Kindly check your Internet connection speed, check the official website announcement, or turn off window restore or any restoration equipments, anti virus and firewall. If the problem still cannot be resolved, kindly email to our customer service and attach together with your “dxdiag.txt” by describing the error message that occur to you.
Customer service email:
customerservice@myrosso.com
Q : Unable to connect into the game
A : Kindly check your Internet connection speed, check the official website announcement, or turn off window restore or any restoration equipments, anti virus and firewall. If the problem still cannot be resolved, kindly email to our customer service and attach together with your “dxdiag.txt” by describing the error message that occur to you.
Customer service email:
customerservice@myrosso.com
Q : How to login into the game?
A : Make sure your Internet connection is on. Double click on the myRosso Launcher, then myRosso Launcher Application will pop out. Follow the require information in order to login into the game.
Q : Error[12307] occur during myRosso Launcher Application execute, how?
A : Make sure your computer system date and time are correct.
Q : After login, auto restart message suddenly pop out, how?
A : This may caused by the conflict between the game client and the computer system. Kindly follow below instructions to disable Automatically restart function.
| |
1. |
Right-click My Computer, and then click Properties. |
| |
2. |
Click the Advanced tab. |
| |
3. |
Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box. |
| |
4. |
Clear the Automatically restart check box, and click OK the necessary number of times. |
| |
5. |
Restart your computer for the settings to take effect. |
| |
6. |
Please note down all information when the blue screen error message display. |
Q : When is the server maintenance time for Ran Online?
A : Every monday and thursday 10am-12pm
Q : Why does the game hang when I'm passing by some specific area? Will The game hang directly if I try to login again?
A : This happened when incomplete installation of the game. Please uninstall and reinstall the game again.
2. myRosso Account and myRosso Point Related Problems:
Q: What is myRosso Account?
A: myRosso account can use to login into myRosso website and all myRosso games.
Q : How to apply myRosso Account?
A : First, you need to access myRosso main website http://www.myrosso.com and click “Register Now” option. Please fill in all the accurate information into the require box. Please make sure that the registered mail is fill in correctly and successfully activated. Then you can enjoy playing the game.
Q : How many account can i create by using one I/C?
A : You can register as many account as you prefer by using one I/C.
Q : If I didn't provide the correct I/C information during the registration, what is the risk I will get?
A : Gonzo Rosso (M) Sdn. Bhd. will not continue to provide any support or service and will not liable for any losses which may occur, players are fully responsible for any losses.
Q : Did not get any account activation mail after myRosso account registered.
A : Please make sure that the registered mail is fill in correctly (eg. your e-mail address end with .cn/.sg/.hk/.my). If there was any mistakes on your email, kindly login to myRosso website (http://www.myrosso.com/member/registration_Activation_Resend.asp) to change your email and resend the account activation mail once again. If the email that you are key in is correct, kindly check your mail box SPAM/BULK mail in order to get your account activation mail.
Q : How to change myRosso Password?
A: Go to myRosso website then click on change password selection under membership corner section (http://www.myrosso.com/member/ChangePassword.asp) .
After login, kindly key in your current password, security pincode and your new password.
Q : Forgot my Password, how?
A :Please refer to our main website and fill in your Login ID and registered email. The system will automatically send an email to your registered email with the new password. You need to click on the the hyperlink in order to used the new password.
Q : What is Security Pincode? If i forgot my Security Pincode, how?
A :Security Pincode is a code to secure your password. You need to use your Security Pincode in order to change your password. Thus, do not use any password or others code that will be easier guess by other players. If you had forgotten your Security Pincode, kindly login to your email and check the information inside myRosso account activation email ,or please contact our customer service (customerservice@myrosso.com) by providing the information below:
| Name: |
| I/C: |
| Contact No: |
| Login ID: |
| Email address: |
| Description of Case: Forgot Security Pincode |
*Kindly attach a copy of I/C for verification purposes in .JPG format.For non-Malaysian, kindly attach a copy of your identity document which match with account information.(To avoid misuse problem, you are advised to add watermark such as "For myRosso Use" on your Photo image)
*Please do not enclose account password together with this report.
Q : I forgot my registered e-mail, how?
A :If you had forgotten your registered e-mail, kindly login to myRosso website and click member profile (https://www.myrosso.com/member/mem_profile.asp) to check the email address, or please contact our customer service (customerservice@myrosso.com) by providing the require information below:
| Name: |
| I/C: |
| Contact No: |
| Login ID: |
| Email address: |
| Description of Case: Changing Email Application |
*Kindly attach a copy of I/C for verification purposes in .JPG format.For non-Malaysian, kindly attach a copy of your identity document which match with account information.(To avoid misuse problem, you are advised to add watermark such as "For myRosso Use" on your Photo image)
*Please do not enclose account password together with this report.
Q : Can I change my I/C number?
A : NO. You need to fill in a correct I/C number during first time of account registration.
Q : Why cannot trade/sell my account?
A : Your account is just for online entertainment and you can't used it to gain your own benefits. Trading of account will occur an unneccesary argument and it's not protected under game policies.
Q : Why cannot trade Point Cards/ Cash Item/ Real Money with game items?
A : You might get in volved in any scamming case or any unneeccesary argument and it's not fully protected under cyber law protection.
Q : What should i do if there is any conflict and arguments during the trading of Point Cards/ Cash Item/ Real Money/ trade/sell account?
A : Both of accounts may will ban due to the violation of our Terms of Use. Gonzo Rosso (M) Sdn. Bhd. will not provide any support or service and will not liable for any losses which may occur. You must solve the problem by yourself or with the help of police.
Q : What if i give my account password to third party (brother/sister, Boyfriend/Girlfriend/Friend or strangers)?
A : Your account is no longer safe. It will caused a threat to your account security status. Please bare in mind, once you had share account with any third party members, your account is no longer under the protection of Gonzo Rosso (M) Sdn. Bhd.
Q : Where can I get myRosso Point Card?
A : You may refer to myRosso website information given (http://www.myrosso.com/buy_pointcards.asp) For oversea players, you can use Online Payment methods which provided by myRosso Payment Partners to purchase myRosso point cards.
Q : Accidentally spoiled myRosso point card while scratching it, how?
A : Kindly contact our customer service (customerservice@myrosso.com) and provide the information below:
| Name: |
| I/C: |
| User Name : |
| Character Name : |
| Server : Chinese/English |
| Contact No. : |
| Description of problem : |
| Point Card Serial No : |
| Point Card Password : (Please use question mark ? to replace the unreadable card password) |
*If the unreadable card password are over than 3 character, you must attach a copy of myRosso Point Card for verification purposes in .JPG format.
Q : My account has been stolen, how?
A : Kindly change your current password or go to Forgot Password option to retrieve back your password and then contact our customer service (customerservice@myrosso.com) with all details and particulars provided (http://ran.myrosso.com/en/c_sc_things_report.asp)
Q : My account get deleted, how?
A : Kindly contact our customer service (customerservice@myrosso.com) and provide us the information below:
| Name: |
| I/C: |
| User Name : |
| Character Name : |
| Server : Chinese/English |
| Contact No. : |
| Description of problem : Character deleted |
3. Nprotect ERROR MESSAGES
When you trying play the game, but pop out an Nprotect error message. Please check the error code, and find out the answer from below:
Q : Game does not function properly and display error message (errorcode:100)
| A : |
1. |
The system detected viruses, please scan your PC by using the latest
antivirus program (e.g. Ad-Aware) to protect your PC security. |
| |
2. |
If error messages (errorcode:100) persists after scanning, it might be an undetectablevirus, please try to use other latest antivirus program. (FREE Antivirus softwares via Internet is available.) |
Q : Display error message: NPGAMEMON_ERROR_EXIST (110)
A : Please close game application and reboot PC to re-update the Nprotect.
Q : Display error message: NPGAMEMON_ERROR_NPSCAN (112)
A : Failure in executing antivirus and hacking program scan. It might be caused by
insufficient RAM and viruses problem.
Q : What is the reason for after long update duration, the error message (Errorcode:114) persists to appear and caused the game failure?
| A : |
1. |
The system might occupy large capacity of the CPU or the outdated graphic card/sound card driver, please scan your PC by using the latest antivirus program (e.g. Ad-Aware) to protect your PC security and update the graphic card and sound card driver. |
| |
2. |
For individual PC, some unusual antivirus program (e.g Norton2005, McAfee, VirusBuster etc) has been setup. Open Antivirus setting page, and turn off unnecessary applications such as: Internet, Outlook or scanning driver. |
| |
3. |
The Game Guard will crash with some programs(Virus, Spyware,Antivirus), thus please ensure close unnecessary processes before game start. |
Q : Display error message: NPGAMEMON_ERROR_EXIST (115)
A : There are multiple events of game excution or GameGuard is already running. Please close the game and try again.
Q: Display error message: NPGAMEMON_ERROR_AUTH_INI(120)
Q: Display error message: NPGAMEMON_ERROR_CORRUPT_INI(141)
Q: Display error message: NPGAMEMON_ERROR_CORRUPT_INI2(142)
Q: Display error message: NPGAMEMON_ERROR_NFOUND_INI(150)
A : The GameGuard installation client does not exist or corrupt. Please reinstall the
GameGuard.
Q: Display error message: NPGAMEMON_ERROR_AUTH_GAMEGUARD(124)
Q: Display error message: NPGAMEMON_ERROR_NFOUND_GG(153)
A : GameGuard.des file does not exist or corrupt. Please reinstall the GameGuard.
Q : Display error message: NPGAMEMON_ERROR_CRYPTOAPI(155)
A : Windows System File is corrupted. Please check the virus protection, reintall Internet Explorer or rsabase.dll file to Internet Explorer folder.
Q : Display error message: NPGAMEMON_ERROR_EXECUTE(170)
A : GameGuard execution error. Please reinstall the GameGuard and restart game.
Q : Display Error code (180)
A : Various spywares/viruses/malignant codes harm operating programs and could try intruding into GameGuard that is protecting the game, or could interrupt some imporatant functions of GameGuard. Error 180 could occur frequently especially when an important GameGuard update file has been damaged. Tehrefore, please remove all viruses, spywares and malignant codes by scanning your entire PC with a vaccine.
Q : Display error message: NPGAMEMON_ERROR_ILLEGAL_PRG(200)
A : Illegal software was detected. Please close all unnecessary software and try again.
Q : Display error message: NPGAMEMON_ERROR_DOWNCFG(340)
A : Internet line lagging or instability which caused this error message. Please check the
Internet connection and firewall setting.
Q : Display error message: NPGAMEMON_ERROR_ABORT(350)
A : You pressed the 'Cancel' button during updating process. It always happen when
Internet access was disconnected. Please reconnect and check your network stability.
Q : I'm updating the GameGuard, but it suddenly disable and display error messages (Errorcode:350)
A : You might be miss click the Cancel button or the internet broadband lagging or FTP, HTTP disconnection. Please click 'Retry' button.
Q : GameGuard not function and display error message (Errorcode: 360)
A : Go to PC's hard disk (e.g.: C drive:\My Computer), right click 'Tools', and select
'Check Now' for the entire hard disk error checking. If the problem persists, please
remove previous RAN installation folder, then reinstall again.
Q : Display error message: NPGAMEMON_ERROR_AUTH(360)
A : Updates failure or GameGuard corrupted. Please check the firewall setting and
try again.
Q : GameGuard not function and display error message (Errorcode: 361)
A : The GameGuard does not update successfully. Please check the Internet connection and security program execution (e.g.: itop etc) before connecting to Internet.
Q : nProtectGameGuard updates failed (Errorcode:380)
| A: |
1. |
If you are using Windows XP Service Pack 2 version, please check on the
firewall setting, or reboot your PC. |
| |
2. |
Some Firewall system (e.g: Sygate) might block the nProtect GameGuard, please check on the Firewall setting. |
Q : Display error message: NPGMUP_ERROR_CONNECT (380)
A : The connection to GameGuard update server in failure. Please check the Internet
connection and try again.
Note: If the solutions above cannot solve your problem, please refer to the answer on nProtect Official Website.or, please capture the error screen-shot and feedback it to our customer service email (customerservice@myrosso.com) by attach the screen-shot into email.
4. Game System & Game Content
Q : Can i edit my registered profile?
A : Players have to aware of their words during the character has been created. No special symbols,vulgar words, or the name which are related to the Officer during character creation.
updates.
Q : How to create Extreme Class?
A : Once your character reached level 190, you can create a extreme class with the same gender of the character which reached level 190.
Q : If didn't login for a long period of time, my character will be deleted?
A : No, the system will not auto delete the player's character.
Q : What is the purpose of Attitude Points (Status Attr)?
A : If there's negative in the Attitude Points, there will be additional charge when buying stuff from the NPC and even will cause you can't trade with the NPC.
Q : What is the purpose of Life Points (Life_pt)?
A : The life points do not have in game function currently.
Q: Any game tips to increase the weapon upgrade successful rate?
A: The percentages for upgrading all game weapon/ armor is in random basis, no
game tips are available.
Q : My weapon or armor disappeared when upgrading failed.
A : Yes. The weapon or armor will be gone due to the game system setting if you failed to complete upgrading.
Q : How to open my personal store business?
A : You need Store Business Pass before can open a store. Passes are available at Super Store or any purchase of RAN Online physical products in the future.
Q : How to set the Club Badge?
A : Please follow instructions below to set your Club Badge:
-
Please prepare a picture with measurement is 16 x 11 and saved in *.BMP file format.
- Save the picture to "My Documents" folder.
- Login to game and enter the full file name in club settings,
e.g:123.bmp.
*Remarks: Only Club Leader is allowed to change the club badge setting.
Q : How to use marriage system?
A : Bride and groom have to prepare the invitation card and wedding gown before
access to the wedding hall. However, the advanced function for marriage system is not available at this moment.
Q: Does job advanced apply in Ran Online?
A: Classes and gender are preset by system once you created the character. However, you can create a new extreme class when your character reached level 190.
Q: What is the function of the fate box which dropped by the mobs?
| A: |
Fate Box |
Time |
Description |
| |
Speed Up |
300 sec |
Increase the movement speed to 150% in certain period |
| |
Crazy Time |
180 sec |
Increase movement speed to 130% and attack speed to 160% in certain period |
| |
Power Up |
300 sec |
Increase damage value to 160% in certain period |
| |
Exp Time |
300 sec |
Increase Exp value to 150% in certain period |
| |
Exp Get |
None |
Obtain 0.05% Exp |
| |
Lucky |
600 sec |
Increase item drop rate to 160% in certain period |
| |
Bomb!! |
None |
Attack the surrounding enemy and mobs in between 100~300 |
| |
Oh No! |
None |
Appear Boss |
Q : What is the rules for Guild Leveling?
A : Guild leader MUST fulfill rules and setting as below:
| Guild Level |
Level |
Living Point |
Required Gold |
Participant |
| E |
30 |
0 |
1 Million |
15 |
| D |
45 |
0 |
2 Million |
20 |
| C |
60 |
0 |
3.5 Million |
30 |
| B |
80 |
0 |
5 Million |
40 |
| A |
100 |
0 |
7 Million |
60 |
| S |
120 |
0 |
10 Million |
80 |
Q : What wording should I use to show my game emoticon?
A : As following:-
| Action |
Key |
| Greeting1 |
thx,thank |
| Greeting2 |
hi,hello |
| Laugh |
^^,^_^,cc |
| Provocation |
comeon |
| Warming |
go,ready |
| Hand clap |
clap |
| Cheers |
yahoo |
| Trouble |
worry |
| Direction1 |
there |
| Direction 2 |
here |
| Awkward |
sorry |
| Breakdown |
mygod |
| Question |
?,what,wat |
| Crying |
cry,sob |
| Yawning |
sleep |
| No |
no |
| Hungry |
hungry |
| Kiss |
kiss |
| Yes |
ok,yes |
| Dance1 |
dance,ole |
| Dance2 |
standrock,rock |
| Dance3 |
music, jam |
| Dance4 |
mystep,step |
| Dance5 |
lala,round |
| Dance6 |
tech1,1tech |
| Dance7 |
tech2,2tech |
| Sit |
sit |
| Act like monkey |
monkey |
Q : Why my word becomes asterisk(*) character in the chatting bar?
A : The system has automatically filtered the banned words.
Q : How Super Store products being categorized?
A : RAN Super Store's products categorize to day limits and usage time limits.
Q : Will the day limits and usage time limits indicate the deadline/expiry?
A : Yes. Move mouse cursor to the Super Store’s virtual item. It will indicate the item and its expiry date.
Q : Why i cannot purchase the red color highlighted items in shop vending?
A : Red highlighted items are sold out.
Q : How do i get the abrasive ?
A : Kill a monster, or redeemable by empty bottles.
Q : How to use abrasive to refine equipment?
A : Click on the abrasive and drag it to the desired equipment by right click. Please ensure equipment is placed in the inventory bar before you start. (Fine) Burr used for upgrade weapon and (Luxury) Protection Potion used for upgrade armor.
Q : Is there any safety value by using the abrasive to refine the weapon or armor?
A : Abrasive to refine the weapon or armor [+1]~[+4]will be unbeatable.
Q : What is the different between Fine Burr & Luxury Protection Potion with Burr & Protection Potion?
A : Fine Burr and Luxury Protection Potion can be used to refine +0 ~ +9 items, whereby Burr and Protection Potion only can refine +0 ~ +4 items.
Q : What are Ganil Piece and Bail Piece ?
A : Those abrasives used to refine the equipment [+1]~[+10], and the equipment will be vanish if refine failure.
Q : What if refine failure on +4 above equipment?
A : Some possibilities may happen:
- Equipment's refine value remain
- Equipment's refine value turn to 0
- The equipment vanish.
Q : What is included in the abrasive set?
A : Burr, Protection Potion, Bone Powder, Sodium, Iron, Silver and Crystal.
Q : Bone Powder, Sodium, Iron, Silver and Crystal will have what effect?
A : Bone Powder can be used to increase Air's resistance, Sodium can be used to increase Electric's resistance, Iron can be used to increase Fire's resistance, Silver can be used to increase Poison's resistance and Crystal can be used to increase Ice's resistance,
Q : How do i make use of the Old Books, Ancient Book, Broken empty bottle and Currency Unconfirmed which collect from Clearing Dormitory mission?
A: There is resources recycling at welfare society , thus the item can be sold to NPC for money.
Q :How to get the Weapon or Armor with element?
A : Weapon with element effect will randomly dropped by monsters after being killed. Armor can be increasing by applying element resistance with bone powder, sodium, iron, silver or crystal.
Q : What are the functions of equipment's element?
A : The equipment's element can increase the addition ability or resistance of equipments.
Q : Is there any repel among equipment's element?
A : No.
Q : What is the additional attack effects element for each of weapon such as Electric, Fire,Ice, Poisons?
| A : |
Electric element : |
Temporarily paralysis |
|
Fire element: |
Burning effect temporarily. |
| |
Ice element : |
Temporarily freezing |
| |
Poisons element : |
Temporarily poisoned. |
| |
Stone and Flint Element : |
Petrifaction temporarily . |
Q : Will the in-game weather affect to the additional attack effects element for each of weapon?
A: Yes.
Electric element: Raining will have additional effect, but will decrease the effect when snowing
Fire element: Sunny day will have additional effect, but will decrease the effect when raining
Ice element: Snowing will have additional effect, but will decrease the effect when raining
Q : What is Spell?
A : Spells are required during performing special skills for Qigong(Shaman) Society students.
Q : How do i equip/cast the Spell?
A : Only Qigong(Shaman) society student can equip/cast the Spell. Just place the spell at right side of the uppper clothes in the inventory.
Q : Why I cannot use the Spell during practicing Qigong(Shaman)?
A : You need to equip with specific Qigong(Shaman) weapon before using the Spell, spell could not work on common weapons.
Q : How do i go to the Market Place?
A : Take a yellow buggy nearby every campus entrance.
Q : How to go to the Practicing Yard?
A : Take the bus transfer point with Bus Card.
Q : How many times can I use for one Campus Return Card?
A : One card is applicable for ONE time, it can sent your game character back to the Campus 1F.
Q : If I add in my skill point wrongly, can I reset it?
A : Yes. You can purchase Oblivion Potion from RAN Super Store to reset your skill points.
Q : Can i over grade to equip the weapon?
A : Yes, but it will consume your SP.
Q : Why my game character gasping for breath?
A : Game character’s SP is too low, which cause character breathing heavily.
Q : What happen if Game Character’s SP is too low?
A : Your attack ability will drop, you may miss out attack easily or the effect may reduce half.
Q : My inventory is full during mission, but NPC has no option to allow me complete mission.
A :Clear out reward items to get enough space, open Mission window (T) and select the chosen mission, press “Finished" button at the left side.
Q : During the last step on Force Field Authentication mission, relevance mission dialogue does not turn up when i try to converse with the Student Director.
A : Please ensure you do not hold any broom when taking to Student Director during
the Force Field Authentication mission.
Q : How to get the Clearing Dormitory mission’s broom?
A : After reaching level 5, please follow Students Director instruction, pay $100 and look for Locker's Guardian at the storeroom for broom rental. You may select Mission window (T) for further details.
Q : Can I decline certain player’s private message?
A : Yes. Please open up Friend window (F). Select “Blocked”, key-in the player's ID, and press OK. To unable, just select the desired ID and undo it.
Q : How to do the clearance mission?
A : Using the broom or weapon to attack the trash.
Q : I already rented a broom but no Clearing Dormitory Mission turn up ?
A : You need to look for Students Director to accept the Clearing Dormitory Mission.
Q : Is there any Force PK in Market Place?
A : No. There is no force PK function in market place
Q : Is there any Force PK in Practicing Yard?
A : Yes. There is force PK function.
Q : Is there any place for duel PK?
A : You can on your duel PK, except for Sacred Gate, Mystic Peak and Phoenix Campus 1F.
Q : Why some characters’ ID will turn to yellow, orange and red color?
A : The negative attribute point will turn the ID to yellow color, the higher negative rate, the more it will approach to red color.
Q : Why there are many players ID shown in red color during Duel PK session?
A : In a free duel PK session, other campus’ players ID can be easily notified in red color. It indicates those who in opposite side who you can start PK with.
Q : Can i redo if i failed on the Assessment on Passing the Main Entrance mission?
A : Yes, you are able to redo this mission provided if your character is =level 26.
Q : Is there any Store available?
A : Yes. Locker is Storage place.
Q : How to use the Locker?
A : Go to the Locker's Guardian at the Campus 1F and select the locker; Or look for the safety box located out of the market place.
Q : Can i share Locker if same account but difference server?
A : NO.
Q : Can i share Locker if same account and same server?
A : YES.
Q : Can i open my locker at different campus?
A : No.
Q : How do I start force PK other player?
A : Press “Z” key , and click the player that you wish to force PK.
Q : Can I reject Force PK ?
A : No, you cannot reject Force PK. However Force PK is not allowed within the campus area
Q : Where to buy skill book?
A : Look for the College square or College Administrator to purchase the beginner skill book from them.
Q : Why I cannot see the skill books which sold by society trainer?
A : Right click society trainer, go to item trading -> store -> select “etc”.
Q : If I want to use Whisper Frequency to chat with my good friend, but his/her ID is too long, is there any convenience way?
A : Yes, open the Friend window (F), double click on your good friend ID and use the whisper frequency to chat.
Q : If the character has been deleted, will the items still available in locker?
A : The items inside character's inventory will be deleted together with character, but the items in locker and item bank won’t be lost.
Q : Once armor combined with clothes, what happens when deadline reach?
A : Clothes outlook will disappear and combined item restore back to normal.
Q: Where to get skill books which society trainer does not sell?
A: You can get skill books through Spiritual Sphere or by killing the mobs.
Q : The Individual Store trade the items/goods according to per quantity or by group bundling?
A : Price of items/ goods is based on per quantity.
Q : How many game servers are available now?
A : Currently there are 2 game server for English and 1 for Chinese.
Q : Any difference from selecting different campus and character outlook?
A : No. The outlook is to provide choices for players to select from. Campus and character outward appearance only gives each player play in different choice.
Q : How many game characters can i create?
A : ONE Login ID contains TWO character cards, while 1 character card only can create 1 character. Player can use myRosso Points to purchase character card from the Super Store if needed.
Q : How do i take screenshot?
A : Press the "Print Screen" button on your keyboard to save current screenshot. It will be stored in My Document\RanOnline\Screen folder.
Q : How do I start the game?
A : If you are newbie, we recommend you take advantage to browse through game
instructions by pressing button “H”, and “T” for game mission guidances.
Q : Which character is easier to play? Which is harder ?
A : There is no such easy or hard differ in character. It always depends on player to choose for their favorable character to play.
Q : Is there any shortcut key function available?
A : Yes. There are shortcuts to make your journey smoother throughout the whole game play. Consumable Items short-cut keys - Q, W, E, A, S, D. Skill Bar – 1~0. For more details, please check it by click “ShortKey Set” button after press Esc key in game.
Q : How do i adjust viewing angle?
A : Press mouse wheel to zoom in/out or rotate the view.
Q : If I don't have a scroll mouse, how to change the viewing angle?
A : You can either use the direction button on the keyboard or direction button on the numeric keypad, press "+" or "-" for zoom in/out on the numeric keypad.
Q : How do i move items from the Inventory?
A : Left click on the desired weapons or items, move to the particular slot and left click to place it.
Q : How do i separate accumulated inventory items?
A : Mouse over to desired items ,left click the mouse button and drag it to next slot , then enter quantity you want it to separate to.
Q : How do i equip or take off items from inventory?
A : Click on the weapons or items you want to take on/off, drag it to equipment bar (white color slot) or back to inventory and left click.
Q : How do I sell items?
A : Click on the NPC which have shop function, select item trading, click and drag the item in your inventory to NPC trade window to sell it off.
Q : What is the tax rate which shown on the chat channel?
A : The higher the tax rate the more expensive the trading item. Relatively the item value will be lower when you sell to NPC.
Q : Who set the tax rate?
A : Current tax rate is set by club leader who manage the electrical room, until the next club war begins.
Q : How do I occupy my personal store business?
A : You can open a personal store by using Store business Pass. Passes are available at the in game Super Store.
Q : Is there any death penalty?
A : Yes. Item(s) might drop from your inventory, moreover character with above LVL 10 will be deducted EXP as death penalty.
Q : Why weapon or armor is glittering?
A : Certain Int. Weapon from each society , or the Weapon or armor which been refined will glitter.
Q : How to display my Character's HP status?
A : Press ESC button to select "Play" setting from the Menu, tick the checkbox to show HP status over your character.
Q : Can I adjust game view to window mode?
A : myRosso RAN Online now can support window mode. This feature can be activated at option before proceeding to click game start.
Q : Is there any short-cut key for picking items?
A : Yes. Press [Space?bar to automatically pick up items.
Q : Can I view the item details before picking up?
A : Yes. Press CTRL or SHIFT to view item details.
Q : How do I view other players’ character name?
A : Press CTRL or SHIFT.
Q : Can i hit mob/monster without keep on left click the mouse?
A : Yes. Attack monster while holding CTRL will activate the auto attack function, or proceed to game system to select auto attack mode.
Q : Other than 5 breads for new beginner, is there any free treatment available?
A : Yes. Nurse and College Representative are giving free treatment for all below LVL10.
Q : Can I revive at the save point?
A : Yes. Nurse and College Representative are providing save point record service.
Q : Is there any teleport item available?
A : Yes. There are Campus Return Card, Start Point Pass, Buddy Transmission Card and etc.
Q : Where can I purchase Back Point Pass and Buddy Transmission Card?
A : You can use myRosso points to purchase Back Point Pass and Buddy Transmission Card in RAN Super Store.
Q : How do I resize the Mini Map?
A : Press "M" to pop up Mini Map. Click and drag the right or left of the map which enable user viewing.
Q : How do I collect items purchased from RAN Super Store?
A : Press "B" button and collect it from Item Bank.
Q : How do I redeem item rewarded from in-game event?
A : Press "B" button and collect it from the Item Bank or will be placed at the most bottom of the player's inventory item list.
Q : How do I turn off game music or audio?
A : Press ESC to select Option from menu, then select Audio setting, adjust SFX Volume and Music Volume or tick check box to switch off.
Q : How do I remove the the white color game tips messages on top screen of game?
A : Press ESC and select menu’s Option setting, tick the TIPS check box.
Q : Can I transfer my character to another game server?
A : No.
Q : How do I trade with others?
A : Hold the shift key + left click. Select Trade from the pop up menu.
Q : How do I party with other player?
A : Press SHIFT and left click the player you wish to party with and sent he/her an invitation.
Q : How do I duel PK with other player?
A : Press SHIFT and left click to invite the player you want to PK.
Q : How do I send chat to specific player?
A : Press SHIFT and left click the player you wish to whisper and invite for chatting, or just simply key in [@ player’s nickname] to send the message.
Q : How do I add friends?
A : Hold "Shift" button and click on the character you wish to add, or you can simply enter the character's ID into you friend list.
Q : How do I turn off PK, Trading, Party, and Add Friend and etc functions?
A : Press ESC to select from menu’s Option setting.
Q : Can I repeat the same dialog?
A : Yes. Press ?? to scroll for the message.
Q : Is there any more convenience way to change chatting mode?
A : Press TAB and select the mode in chatting box.
Q : How do I apply the Skill Book?
A : Point at the skill book and right-click.
Q : Why i can't learn the skill from skill book?
A : You not yet fulfill the skill requirements, or insufficient of skill points.
Q : How do I use my character’s skill?
A : Open skill menu (K). Apply skills to shortcut key by drag the skill icon to shortcut bar. Click on desired shortcut key to invoke the particular skill.
Q : How do I increase my Attribute points?
A : Some missions will reward you with attribute points.
Q : How do i get Skill Points besides going through level up?
A : Some missions will reward you with skill points, however mission cannot be repeated.
Q : What is Spiritual Sphere?
A : Spiritual Sphere can be used to redeem skill book or glove from each society’s trainer.
Q : What is the effect of duel result?
A : Duel result might affect the character's living points(life_pt), but not on attribute points or caused item drop from character . The living points(life_pt) does not have any function currently.
Q : What is the "P" alphabet showed behind character's ID?
A: "P"represents as Party Leader.
Q : Where do i purchase Spells and Arrow?
A : You can get Spells from QiGong Society, and Arrow from Archery Society. Both items also available from Grocery Merchant and College Representative.
Q : Why my redeemable item from Cleaner at Trading Hole Center was not “Common Abrasive Synthesizes Set”?
| A : |
1. |
Cleaner at Sacred Gate Hole, Mystic Peak Hole and Phoenix Hole : 20 empty bottles redeemable for “Common Abrasive Synthesizes Set”. |
| |
2. |
Cleaner at Trading Hole : 20 empty bottles redeemable for “Sync.Recv.Pot"
Remarks: This mission is based on the game setting, players can proceed to the campus to redeem for the “Common Abrasive Synthesizes Set” accordingly. |
Q : How do I use Party Chat, Speakers Frequency and Gang Frequency?
A : Party Channel:Add in [#] before enter message,
Whisper Channel;:Add in [@] before enter message,
Club Channel: Add in [%] before enter message,
Public Channel(Must use with Megaphone):Add in [$] before enter message.
Q : How do i get Megaphone?
A : You can purchase Megaphone from Ran Super Store at Official Website.
Q: How do I exit the game?
A : Press ESC or click on the right bottom menu to select exit.
Q : Why I cannot reach some of the places on the map?
A : It can be reached after you complete the required mission.
Q : Is there any number limitation for Party?
A : Maximum 8 persons per Party.
Q : How do i check NPC location?
A : Open Map (M), the red dot indicate NPC's location.
Q : Can I reuse my deleted character ID?
A : No. All deleted character ID cannot be reused.
Q : How do i create a Club?
| A : |
1. |
Party leader must have 1 million RAN gold coins |
| |
2. |
Minimum 5 party members. |
| |
3. |
Level 30 and above for party leader. |
Q : Any alphabet number limitation for Club naming?
A : Maximum alphabets is 16.
Q : Can I increase my Club members?
A : Yes. You can apply from the Student Director and pay out the required money.
Q : Can I party with other campus’s students?
A : Sorry, party system only applicable on same campus students.
Q : Can I join other campus’s Club?
A : Sorry, you cannot.
Q : How to combine my equipment from the clothes i bought from Super Store?
A : The same method as strengthening item where you can click on the specific clothing and move to your desired combine equipment by right click. (*Please ensure equipment is placed in the inventory bar. )
Q : What's the different after combination is done?
A : Equipment's outlook will look alike the clothing, but it remain original outlook in the inventory with the enhancement quality after combination during a certain time limit.
Q : Can I detach the clothing combination?
A : Yes. You can purchase Segregation Dynamo from RAN Supper Store to detach it.
Q : How to use Segregation Dynamo?
A : Click the Segregation Dynamo, and drag it to the desired equipment and right click.(*Please ensure Combine equipment is placed in the inventory bar. )
Q : How to expand my Locker?
A : Player need to purchase Locker Rental Card to expand locker quantity.
Q : Is there any time limitation for Locker Rental Card?
A : Yes.
Q :If Locker Rental has expired, will the items stored disappear?
A : No. You are still able to withdraw items but unable to store in anymore.
Q : After completed Clearing Dormitory mission, but attribute points not included in the reward?
A : Only negative attribute point's character can receive the Clearance Dormitory's reward.
Q : The way to recover character attribute points.
A : Clearing Dormitory mission, or character attribute will auto recover after sometimes.
Q : How do I read the in-game time?
A : Right on top of the screen indicates in-game day and time.
Q : How do I read the game grid?
A : Right on top of the screen indicates the character location and reference grid.
Q : Why I can't find those specific mobs?
A : Every in game mobs/monsters have their specific locations.
Q : How many attack methods from all in-game mobs?
A : Aggressive Attack, Non-Aggressive Attack, Attack low level character, Attack pedestrians.
Q : How to get a pet?
A : You can buy it at Ran SuperStore. The pet card will be located at the Item Bank inventory.
Q: Pet user guidelines.
| A: |
1. |
Cannot transfer or trade |
| |
2. |
Unlimited time item |
| |
3. |
Unable to summon at certain places (Market Place, Battle Arena, School Campus, Electrical Room) |
| |
4. |
Every portal changing, using transfer card, character die, game logout, you need to re summon back your pet. |
| |
5. |
Unable to summon pet during PVP battle is going on. |
| |
6. |
One pet only can be summon at one time. |
| |
7. |
Every 5mins will consume 2 repletion point of the pet, you can feed the pet with pet food. |
| |
8. |
Unable to summon the pet when the repletion point of the pet is 0. |
Q: How to get pet food?
A : You can buy it at Ran SuperStore. The pet card will be located at the Item Bank inventory.
5. OTHERS
Q : Customer Service & Game Master Working Hours:
A : myRosso Customer Service & Game Master Schedule are as the following:
Working Hour:
Monday - Friday, 9:00am - 10:00pm (GMT+8)
Saturday - Sunday, 10:00am - 7:00pm (GMT+8)
CS Hotline:
+603- 2162 7837
CS Support : customerservice@myrosso.com
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