A. Account

1. You are obligate to provide accurate and update information during member registration.If registered details do not match with the actual facts, Gonzo Rosso (M) Sdn. Bhd. will not continue provide any support or service or liable for any losses which may occur.

2. User is solely responsible for own account security. Gonzo Rosso (M) Sdn. Bhd. shall not be liable for any losses result to due to improper handling or carelessness on the user part. User shall bear the full responsibility.

3. If you provide any information that is untrue, inaccurate, incomplete; or distribute or trade out any passwords, login ID or related account details to third party, Gonzo Rosso (M) Sdn. Bhd. reserves the right to suspend or terminate your Account and refuse any and all current or future use of the service.

4. Players are only allowed to use English or Chinese words. Symbols/Threats/Sexual Harassments/Racism/ Political (inclusive of talks about staff of Gonzo Rosso (M) Sdn. Bhd.) are not allowed. (As long as a player feels threatened by the way the opponent talks, the opponent will be punished accordingly.) Using numbers or drawings to show vulgar words/foul languages are not allowed either.

5. Once a player has registered, their personal info could not be changed anymore. However, the player could still change their password at myRosso.com website by using the security code. Please be reminded that staff of Gonzo Rosso (M) Sdn. Bhd. will not ask for your passwords.

6. Please be careful with your selection of names for your character and your guild as once you've selected the particular names, there will be no changing of the names. If pets/shop names are found offensive as rule No.4, GM will change/close shop or/and ban the particular player.

B: Point Card

1. Upon opening/ scratching off the carbon from the point card, you agree to spend online. Therefore, points can't be transferred to 3rd party and the company reserves the right not to refund or restore your points.

2. Upon spending, you realize what you are buying and for which game you are spending. The company would not refund/restore the points once spent on the goods.

3. You can purchase the point cards from myRosso payment partner or local reseller. Upon top up in myRosso website, you can spend in any game from myRosso.

C. Rules Of Conduct

1. Pretending as officers (Game Master, or known as GM), related departments, employees, customer services representative is prohibited. Should either the character name, guild name or party name imply the impression or mislead other to believe you to be an employee of Gonzo Rosso (M) Sdn. Bhd. Once caught, GM reserves the right to impose serious penalty.

2. Any Gonzo Rosso (M) Sdn. Bhd. employees/ representatives will never enquire for your password. The user is responsible for keeping his or her own password and not discloses it to others. Only under special circumstances (in game activities pre-notice), the company requested to collect back game items from player. Kindly keep awareness of the user’s rights & interest.

3. GM will not help players/give items/edit stats or level or any setting in the game. GM will not be involved in arguments between players in real life or in game as players should solve it themselves. Kindly mind the language to solve a problem. Any in game event, the company reserves the right to remove/ add in to it. Please refer to the official announcement for more information.

4. If players found sending empty mails/ repeating sending the same mails/ using foul languages or vulgar words, the company reserves the right not to reply the mails. Kindly mind the language to solve a problem.

5. The Company reserves the right not to disclose any company internal information, settings in game, system setting, and GM personal information due to protecting the privacy and maintaining the services for players and rights of players.

6. Players would have to find out for themselves information in regards to quests/in game basic questions as GM would not interfere in the game.

D: Rules Of Conduct

1. You may not institute, assist, or become involved in an attack upon any RAN Online server or otherwise attempt to disrupt the RAN Online servers. Any illegal programs including third party software, acceleration software, illegal patches and macros, or any external programs that may hamper the game server's capability to operate normally or cause imbalance towards the game play balance. Violators will be stripped of their privileges and we reserve the right to take legal action against the user. Users found to have received the benefits of this exploit may also face reprimand. Penalty depending on the severity of the offences as determined by our investigation.

2. Trading of Cash/Game Items is strictly illegal. A transfer or attempted transfer of a character/ item is entirely at the risk of the parties to such transaction. Players are liable for any losses and law prosecutions in any private transaction involve real money, in-game items, or account trading. Gonzo Rosso (M) Sdn. Bhd. shall suspend the violating account until future notice.

3. You may not exploit any bug in the Game and you will not communicate the existence of any such exploitable bug (bugs that grant the user unnatural or unintended benefits in game), Using or exploiting errors in design, features which have not been documented, and/or "program bugs" to gain access that is otherwise not available, or to obtain a competitive advantage over other players by, botting interruption, hacking, conducting scams, or duping items. Any kind of inappropriate use /or intentionally creating excessive latency (lag) to the game server. Users who found violating the policies will be penalized in accordance with the violation.

4. You may not, whether intentionally or unintentionally, violate any applicable local, state, national or international law.

5. You are requested to promptly feedback by using reporting tools in accordance to any found of game bugs and will not intentionally spreading, exploit or distribute it among players. Offences may result in an immediate ban.

6. You are required to support GM investigations and to reply to his or her questions truthfully at all times. Please stay polite and stick to the facts of GM decision. Insulting or threatening towards GM is not allowed.

7. Attempting to Defraud GM - Petitioning with false information with the intent of receiving benefits as a result. This includes reporting bug deaths, game experiences cheat, items lost or accusing other players of wrongdoing without basis for it.

8. Except authorized by Gonzo Rosso (M) Sdn. Bhd., advertise or offer to sell/buy any game services/game products for any purpose is prohibited

9. The Company shall terminate or suspend service when user violates the rules & regulation based on member registration which. We reserve the right in all cases to deem the seriousness of offenses. Note that any attempts of to offence the game or servers will be dealt with very severely, even with lawsuits.

10. Players are not allowed to discuss about politics/racist/promote hacking tools/ advertising or spamming/ impersonating GMs that will result in threats/flame/personal attacks/distract GM/intrude other's privacy/using GM to distract player's attention from playing. Players goes against GM will be punished as per game's penalty.

11. You may not use or communicate with any harmful, threatening, obscene, defamatory, ethnically language or discomfort to another player, purposely bring inconvenience to other users.

12. Player are not allowed to use the chatbox to argue/flame in order to distract other players from concentrating the game. If they are found going against the rules, GMs will go accordingly to the penalty and punishing them.

13. In order to maintain a good condition for players to enjoy, kindly follow the rules and regulations as stated. If found guilty, GM will punish accordingly.

E: Services – Server, Game, Content

1. IN ORDER TO HELP MAKE THE GAME SERVICE MAINTAIN IN A GOOD EXPERIENCE FOR EVERYONE, THE Gonzo Rosso (M) SDN. BHD. MAY OCCASIONALLY FIND IT NECESSARY TO MAKE CHANGES TO, OR PERFORM ANY MAINTAINENCE OF, AN ON-GOING GAME WORLD IN ORDER TO BRING IT BACK INTO BALANCE. THESE CHANGES OR RESETS MAY AFFECT CHARACTERS UNDER YOUR CONTROL AND MAY CAUSE YOU SETBACKS WITHIN THE GAME WORLD. YOU AGREE TO ALLOW US TO ALLOW US RELOCATE THE ACCOUNT & RELEVANT GAME FILES, OR ANY NECESSARY ADJUSTMENT.

2. Gonzo Rosso (M) Sdn. Bhd. will not guarantee that the service provided will always be stable, flawless or always available. User must understand that it is the user’s choice or willingness to use the service even though the user might face the risk of losses. Our company is not liable for any service interruption, delay, mistakes, disconnections, lags, roll back of game data, caused by incompetence of the ISP (Internet Service Provider). We will try our best to resolve, improve the status or the tasks and resume our services as soon as possible.

3. Gonzo Rosso (M) Sdn. Bhd. is not liable for any claims of compensation for losses caused by any natural disasters, non-human factors, events that are beyond our control or losses caused by act of God (whatever reasons that cannot be avoided or be prevented from happening).

4. Gonzo Rosso (M) Sdn. Bhd. shall not provide the personal information of a user to a third party without the user's consent. Except in cases, when there is an official request following the procedures prescribed by the law, the personal information may be disclosed. Gonzo Rosso (M) Sdn. Bhd. reserves the right at all times to disclose any information that Gonzo Rosso (M) Sdn. Bhd. deems necessary to comply with any applicable law, regulation, legal process or governmental request, which may lead to user account termination until future notice.

F: Offenses and Punishments

1. User’s character/ account may subject to temporary suspend for further investigation if suspected for any rules offences/ any breach of security, including player’s attitude, system payment fraud, possession of hacked or stolen item. Kindly contact customer service for future assistant.

2. Should you receive a warning or ban for violation, you may appeal the decision by contacting customer support within 2 weeks. Any report received more 2 weeks after the incident in question will be discarded.

3. Failure to provide further evidence or data for appeal, Customer support / GM decision will be final based on investigation. No negotiations or pleas will then be entertained

Gonzo Rosso (M) Sdn. Bhd. reserves the right to redefine and modify any terms and conditions without any prior notice. As changes are made, user will be notified through our official website from time to time. If the user does not agree with the terms and conditions after the changes, the user(s) is requested to cease using the software and or any services provided by the game play immediately. If the user continues to use our software and or services provided by the game play, then the user is assumed to agree to the modified terms and conditions, and pledge to abide by them.

For the user who violates the terms and conditions, harm the company's reputation or causes evident problem to the company, our company reserves the right to cease, change any service or terminate any user accounts. Gonzo Rosso (M) Sdn. Bhd. also do not need to notify the user before hand and is not liable for any compensation/ refund of any kind for any problems, inconvenience, or harm caused by the change of service or termination of the user account.